Refund & Cancellation Policy

1. Who issues refunds

Conexo is a marketplace. The organiser, studio or instructor who runs the event or class is the merchant of record and is responsible for issuing refunds. Conexo facilitates the refund through Stripe on the provider's instruction.

2. Default refund windows

Unless the provider states a different policy on the listing:

• More than 14 days before the event/class: full refund minus payment processing fees.
• 3 to 14 days before: 50% refund.
• Less than 72 hours before: non-refundable.
• Festivals & mini-festivals: usually non-refundable within 30 days of the event unless the organiser says otherwise.

3. Cancellation by the provider

If the provider cancels, postpones or materially changes an event or class, you are entitled to a full refund, including processing fees where possible. The provider must notify booked attendees and process refunds within 14 days.

4. No-shows

Bookings where the attendee does not show up are non-refundable. If you can't attend, contact the organiser in advance to see if a transfer or credit is possible.

5. Free events & socials

Free socials and free events do not involve payment, so refunds don't apply. Please still cancel your RSVP if you can't make it so the organiser can plan capacity.

6. How to request a refund

1. Contact the organiser or instructor directly from the event/class page.
2. If they don't respond within 7 days, email support@conexo-app.com with your booking reference.
3. Approved refunds are returned to the original payment method within 5–10 business days (Stripe's standard timing).

7. Chargebacks & disputes

Please contact us before raising a chargeback with your bank — we can almost always resolve it faster. Repeated unjustified chargebacks may result in account suspension.

8. Statutory rights

Nothing in this policy limits any statutory consumer rights you may have under the laws of your country of residence.

9. Contact

Refund disputes: support@conexo-app.com.